We are looking for a Customer Service Officer to support our Sales team and provide quality customer service. His responsibilities include preparing sales proposals, updating internal databases with client and contract details, and conducting market research. If you have good communication skills and would like to gain sales and marketing experience, we'd like to meet you. Previous experience in customer service positions is a plus.
Ultimately, you'll help run successful sales campaigns to increase customer engagement.
Responsibilities:
- Craft new sales proposals and contract renewals
- Schedule product demos
- Contact customers via email or phone to answer queries or retrieve information
- Update internal databases (CRM) with account details
- Perform back-office sales tasks to support Sales Executives/Business Developers as needed
- Research market trends and competition
- Create reports on sales and marketing campaigns
- Maintain digital and physical records of invoices and contracts
- Address payment issues
- Identify new revenue prospects
Requirements and Skills:
- Work experience as a Customer Service Officer, or similar role
- Experience in customer service role is a plus
- Familiarity with Client Relationships Systems (CRM)
- Good verbal and written communication skills
- Time management abilities